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November 9, 2009

Colleagues,

We are pleased to announce the availability of Shell LubeMatch in Canada! 

Shell Lubematch is a web-based tool that matches customers’ equipment lubrication needs to recommended Shell products.  Originally designed for use by Shell’s technical staff prior to launching the tool to customers globally; LubeMatch has been recently adapted for Canada and is now available for our customers to use.

There are many customer benefits of Shell LubeMatch.  These include:

·       Convenience and availability - Shell LubeMatch enables quick & easy access to a database of vital lubrication information 24 hours a day, free of charge

·       Expert lubrication recommendations for a variety of equipment including automobiles, buses, trucks, excavators, motorcycles, heavy equipment, industrial applications, and tractors

·       Customer empowerment and self-help - customers can feel confident knowing they can find the right oil for their equipment right at their finger tips

The Shell LubeMatch online tool is available for public use and can be found at www.shell.ca/lubematch <http://www.shell.ca/lubematch>.  The tool is simple to use and customers are invited to:

1) Choose country and language from drop-down menus and select their vehicle or equipment from the relevant icons

2) Select the category, make and model of their vehicle or equipment

3) Details of the recommended lubricant, oil change intervals & manufacturer’s notes are displayed.

English Shell LubeMatch sell sheets for customers will be available at DGN (# 275-S-001621) and Olivan Marketing for immediate ordering and will be posted shortly on the Shell Source reseller portal.

Account Managers - please communicate the availability of Shell LubeMatch to your customers directly.

Regards,